Tickets: Tickets beside the order.

How it works.

1. [01]A panel with your ticket typesMembers pick what they need — a key issue, a refund, a question — and fill in your form.
2. [02]A private thread eachEvery ticket is its own private thread, with the order and the product attached for your team.
3. [03]Answer from either sideYour team replies on AimJunkies, or in Discord with /reply. The customer sees every reply in both places.
4. [04]Saved replies and notes/macro sends a saved reply; /note leaves a note only your team sees.
5. [05]Nothing left waitingA ticket past its reply target pings the role you choose. One left waiting on the customer is warned, then closed.
6. [06]Transcripts and ratingsA closed ticket keeps its transcript, and the customer can rate the help they got.